Cancellation Policy (Individual Guests)
Date of Cancellation Notice / Cancellation Fee (% of Room Charge)
1 day prior to arrival / 20%
On the day of arrival / 80%
No-show (without contact) / 100%
Cancellation Policy (Group Guests – 15 guests or more)
Date of Cancellation Notice / Cancellation Fee (% of Room Charge)
9 days prior to arrival / 20%
2 days prior to arrival / 50%
1 day prior to arrival or on the day of arrival / 80%
No-show / 100%
Notes:
※ A "group" refers to a reservation of 15 guests or more.
※ Different cancellation policies may apply to special accommodation plans (e.g., non-refundable, early-bird offers) or reservations made through travel agencies or online booking sites. In such cases, the terms specified in those plans will apply.