Frequently Asked Questions

Frequently Asked Questions

  • About Reservation
  • About Check-in and Check-out
  • About Payment
  • About Luggage
  • About Hotel Facilities
  • About Accommodation
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    • About Reservation
    • About Check-in and Check-out
    • About Payment
    • About Luggage
    • About Hotel Facilities
    • About Accommodation

    About Reservation

    • Is there a cancellation fee?
    • Can I be placed on a waiting list for cancellations?
    • I booked through a travel agency or another online booking site. Can I change or cancel my reservation?
    • Do you have special rates for children?
    • Can minors stay at the hotel?
    • Can children share existing bedding with their parents?
    • Do you have a baby crib available?
    • Is breakfast included in the room rate?

    About Check-in and Check-out

    • What time is check-in/check-out?
    • Can I check in early?
    • Can I extend my Check-Out time?
    • What is the latest time to check in?
    • Is the main entrance open 24 hours?

    About Payment

    • When do I need to pay?
    • What kind of credit cards can we use at your hotel?

    About Luggage

    • Can I leave my luggage before Check-In and/or after Check-Out?
    • Can I send my luggage to the hotel?
    • Can I send my luggage from the hotel?
    • Is it possible to leave refrigerated or frozen items with the hotel?
    • Can you keep my valuables?

    About Hotel Facilities

    • Is parking available at the hotel?
    • Do you have a coin-operated laundry facility?
    • Is there a dry-cleaning service available?
    • Do you have Wi-Fi? Is it complimentary?
    • Do you have a fitness center?

    About Accommodation

    • Do you have breakfast?
    • Can you accommodate food allergies?
    • Can I have lunch or dinner at the hotel?
    • Are amenities available in the guest rooms?
    • Is a hair dryer available in the room?
    • What rental items are available?
    • Can I stay with my pet?